What to Do First (2640)

What to Do First

The servicer must include the following in the parts exchange form or parts return form that is attached to the returned FRU.

  1.  Name and phone number of servicer.
  2.  Date of service.
  3.  Date when part failed.
  4.  Date of purchase.
  5.  Failure symptoms, error codes appearing on display, and beep symptoms.
  6.  Procedure index and page number in which failing FRU was detected.
  7.  Failing FRU name and part number.
  8.  Machine type, model number, and serial number.
  9.  Customer's name and address.

Before checking problems with the computer, determine whether or not the damage applies the warranty by referring to the following:

Note for Warranty: During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list provides some common items that are not covered under warranty and some symptoms that may indicate the system was subjected to stresses beyond normal use:

The following is not covered under warranty:

If the following symptoms are present, they may indicate damage caused by non-warranted activity:

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