Diagnostic Programs

Diagnostic Programs

Use the following information to run the diagnostic programs. These programs are designed to test the IBM Netfinity 5500. If you want to test a non-IBM product, refer to the information that comes with that product.

Note: When you run the diagnostic programs, a single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After the cause of the first error message is corrected, the other error messages usually will not occur the next time you run the test.

Running Diagnostic Programs

While you are running the diagnostic programs, F1 displays Help information. Pressing F1 from within a help screen provides a help index from which you can select different categories. Pressing Esc exits Help and returns to where you left off.


  1.  To run the diagnostic programs, you must start  the server with the highest level password.  That is, if you enter the power-on password and  an administrator password is set, you cannot run  the programs. You can only view the error  messages in the Test Log.  You must enter the administrator password to run  the diagnostic programs.
  2.  If the server stops during testing and you cannot  continue, restart the server and try running the  diagnostic programs again. If the problem  persists, have the system serviced.
  3.  If the diagnostic tests do not find a problem but  the problem persists during normal operations, see Symptom-to-FRU Index  (8660, 8661, 8662)  and look for the problem symptom.
  4.  You might have to install a wrap connector on  the active parallel or serial port to obtain  accurate test results for these ports.
  5.  You might need a scratch diskette to obtain  accurate test results when testing the diskette drive.
  6.  The keyboard and mouse (pointing device) tests  assume that a keyboard and mouse are attached to the server.

To start the diagnostic programs:
  1.  Turn on the server and watch the screen.  If the server is turned on already, shut down the  operating system and restart the server.
  2.  When the message F2 for Diagnostics appears,  press F2.
     If a power-on password or administrator password is  set, the server prompts you for it.
     Type in the appropriate password, then, press Enter.
  3.  The Diagnostic Programs screen appears.
  4.  Select either Extended or Basic from the top of the screen.
  5.  Select the test you want to run from the list that  appears, then, follow the instructions on the screen.  When the tests have completed, you can view the  Test Log by selecting Utility from the top of the screen.

     Also, you can view server configuration information  (such as system configuration, memory contents,  interrupt request (IRQ) use, direct memory access  (DMA) use, device drivers, and so on) by selecting Hardware Info from the top of the screen.

If the hardware checks out OK but the problem persists during normal server operations, a software error might be the cause. If you suspect a software problem, refer to the information that comes with the software package. Viewing the Test Log:

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