Getting Help, Service, and Information

Chapter 7. Getting Help, Service, and Information

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you.

For example, IBM maintains pages on the World Wide Web where you can get information about IBM products and services, find the latest technical information, and download device drivers and updates.

Help is also available from bulletin boards and online services, as well as by fax and telephone.
This section provides information about these sources.

Services available and telephone numbers listed are subject to change without notice.

This chapter contains:

•  Before You Call for Service
•  Getting Customer Support and Service
  •  Using Electronic Support Services
  •  Using the World Wide Web
  •  Getting Information by Fax
  •  Getting Help Online
  •  Getting Help by Telephone
  •  Getting Help Around the World
•  Purchasing Additional Services
  •  900-Number Operating System and Hardware Support Line
  •  Network and Server Support Line
  •  Ordering Support Line Services
  •  Warranty and Repair Services
•  Ordering Publications

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