General FRU Strategy

General FRU Strategy

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•  End of Life (EOL) Plan
•  Electronic Emission Notices
•  Trademarks

Use the following strategy when replacing a field replaceable unit (FRU):

•  If the situation is critical (for example, a single point of failure exists on a high-availability system or the  failure represents a severe impact to customer operations), ensure that all FRUs in the FRU group are available  locally in case they are needed. Return the unused stock immediately after the problem is corrected.
•  If the problem is intermittent and you cannot get the machine to fail, it may be appropriate on the first  call to replace the first FRU in the list or the most likely FRU (minus the mechanical assemblies).
   This action may minimize future calls. Use your judgment, based on problem severity and customer input,  to determine the correct action to take.
•  If the problem is solid or can be recreated, do not replace multiple FRUs on a trial repair.
   Also, if a FRU does not correct the problem, re-install the original FRU and return the new FRU to stock.
   This avoids the introduction of new problems that may increase outage time.