Error Codes 62xx-65xx/68xx, Netfinity 3000 - Type 8476, 8638-315 and 2134-2176 Aptiva

  Error Codes 62xx-65xx/68xx, Server 315-8638 and 2134-2176 Aptiva

For QAPlus/PRO -> Diagnostic ERROR-MESSAGEs
For PC-Doctor -> Diagnostic ERROR-Codes

  If machine type is 2134 or 2176  then for FRU/Action you should choose ISA Legacy Resources from the Setup Utility main menu, and make sure the Memory / IRQ  settings for ISA legacy adapters are correct.

Error Code:	FRU/Action.
000 SCSI Adapter not enabled	1. Be sure that the adapter Device and Bus
	Master fields are enabled in PCI
	configuration program. Refer to the
	documentation that was shipped with
	the computer.
02X	1. SCSI Adapter
08X	1. SCSI Cable
Check SCSI terminators	2. SCSI Terminator
for proper installation.	3. SCSI Device
	4. SCSI Adapter
101	1. System Board
System board interrupt failure
102	1. System Board
System board Timer error
106	1. System Board
110	1. Memory Module (SIMMs/DIMMs)
System board memory parity error	2. System Board
10X	1. System Board
System board error or
continuous beep
111	1. Reseat Adapters
I/O channel parity error	2. Any Adapter
	3. Riser Card
	4. System Board
114	1. Adapter Memory Module
Adapter ROM (checksum) error	2. Any Adapter
	3. Riser Card
	4. System Board
129	1. Processor
Internal cache test error	2. L2 Cache Memory
	3. System Board
12X 13X	1. Processor
Processor Error	3. System Board
151	1. System Board
Real-time clock failure
161	1. Run Setup
Low CMOS battery (< 2.8Vdc)	2. CMOS (Clock) Battery
	3. System Board
162	1. Run Setup and verify Configuration
Configuration mismatch.	2. Had a device been added, removed, changed
	location ? If not, suspect that device.
	3. Power-on external devices first, then
	power-on computer.
	4. CMOS (Clock) Battery (< 2.8Vdc)
	5. System Board
162	1. Diskette Drive
And unable to run diagnostics	2. System Board
	3. Diskette Drive Cable
163	1. Time and Date Set ?
Clock not updating or	2. CMOS (Clock) Battery (< 2.8Vdc)
invalid time set	3. System Board
164	1. Run Setup. The System Summary
POST detected a base memory or	menu will indicate if the
extended memory size mismatch error.	size changed.
	See 'Setup Utility Program'
	2. Run the Extended Memory Diagnostic tests.
	3. SIMMs
166	1. Run Flash Recovery using Boot Block
Boot Block Check Sum Error	See 'System Board Location' and
	'Flash Recovery Boot Block Jumper'
	2. System Board
167	1. Run Setup. Check Stepping level for the
Microprocessor installed that	BIOS needed, then perform the flash update
is not supported by the current	2. Processor
POST/BIOS.
168	1. Run Setup. Check to see that Ethernet
Alert on LAN error	and Alert on LAN are enabled.
	System Board
	Riser Card (if installed)
175	1. Run Configuration
Type 6562, 6592	See 'Setup Utility Program'
	2. Riser Card
	3. System Board
176	1. Covers were removed from
	the computer.
177	1. Riser Card
Corrupted Administrator Password	2. System Board
178	1. Riser Card
	2. System Board
17X 18X	1. C2 Security
183	1. Enter the administrator password
184	1. Enter new password
Password removed due to
check-sum error.
(See next 184 for Type
6862, 6889, 6892)
184	1. Make sure Asset Care and Asset ID
Type 6862, 6889, 6892	are enabled in Configuration/Setup
No RFID Antenna	2. RFID Antenna
See AssetCare - RFID	3. System Board
185	1. Set configuration and reinstall
Corrupted boot sequence	the boot sequence.
186	1. Riser Card (if installed)
Type 6562,6592,6862,6889,6892	2. System Board
187	1. Clear Administration Password
	2. System Board
189	1. More than three password attempts
	were made to access the computer
190	1. System Board
Chassis intrusion detector was cleared	2. Riser Card (if installed)
This is information only, no
action required.
1XX	1. System Board
Not listed above
201 20X	1. Run Enhanced Diag. Memory Test
Memory data error	2. Memory Module (SIMM/DIMM)
	3. System Board
221	1. SIMMs
Shadow RAM error	2. I/O Channel Memory
	3. System Board
225	1. Unsupported Memory
SIMM installed in wrong socket
228	1. Optional cache tag address module
External cache tag RAM error
229	1. L2 Cache Memory
External cache memory test error	2. System Board
262	1. Run Setup. The System Summary
POST detected a base memory or	menu will indicate type
extended memory type error.	memory type changed.
DRAM parity configuration error.	See 'Setup Utility Program'
	2. Run the Extended Memory Diagnostic tests.
	3. System Board
264	1. L2 Cache Tag Address Module
External cache memory size error	and RAM
	2. System Board
301	1. Keyboard
	2. Keyboard Cable
	3. System Board
303	1. Mouse
With an 8603 error	2. Keyboard
	3. Keyboard Cable
	4. System Board
303	1. Keyboard
With no 8603 error	2. Keyboard Cable
	3. System Board
305	1. Keyboard
Non replaceable fuse (+5Vdc)can	2. Keyboard Cable
be blown by a defective keyboard,	3. Mouse
or mouse. If you suspect one of these	4. System Board
FRUs, replace it when you replace
the system board.
3XX	1. Keyboard
Not listed above	2. Keyboard Cable
	3. System Board
5XX	1. Video Adapter (if installed)
	2. System Board
601	1. Diskette Drive A
Diskette Drive controller error	2. Diskette Drive Cable
	3. System Board
601	1. Diskette Drive A
Type 6562,6592,6862,6889,6892	2. Diskette Drive Cable
	3. Riser Card (if installed)
	4. System Board
602	1. Bad Diskette ?
	2. Verify Diskette and retry.
604	1. Run Setup and verify diskette configuration settings
And able to run diagnostics	2. Diskette Drive B
	3. Diskette Drive Cable
	4. Riser Card if drive cable connected
	5. System Board
605	1. Diskette Drive B
POST cannot unlock the	2. Diskette Drive Cable
diskette drive	3. System Board
61X	1. Diskette Drive
Diskette drive test error	2. Diskette Drive Cable
	3. System Board
62X	1. Reformat Test Diskette
Diskette drive test error	2. Diskette Drive Cable
	3. Diskette Drive
	4. System Board
662	1. Diskette Drive configuration
	error or wrong diskette drive
	type, run Set Configuration.
	2. Diskette Drive
	3. Power Supply
	4. System Board
6XX	1. Diskette Drive
Not listed above	2. Diskette Drive Cable
	3. Power Supply
	4. System Board
	5. External Drive Adapter
762	1. Run Configuration/Setup
Math Coprocessor configuration	2. Math Coprocessor
error	3. Run Diagnostic
	4. System Board
7XX	1. Processor / Math Coprocessor
Not listed above	2. Upgrade processor (check Setup Utility,
	and system board settings).
	3. System Board
962	1. Run Configuration
Parallel Port configuration error	2. Parallel adapter (if installed)
	3. Riser Card
	4. System Board
90X	1. Parallel Port
Parallel Port Test Error
2. System Board
9XX	1. Printer
	2. System Board
1047	1. 16-Bit AT Fast SCSI Adapter
107X	1. Check SCSI terminators for
Check for proper installation	proper installation. (act./passive termination ?)
of SCSI terminators.	2. SCSI Cable
	3. SCSI Terminator
	4. SCSI Device
	5. SCSI Adapter
1101	1. Run Advanced Diagnostics
Serial connector error
possible system board
failure
1101 1102 1106	1. System Board
1108 1109	2. Any Serial Device
1102	1. Run Advanced Diagnostics
Card selected feedback error
1103	1. Run Advanced Diagnostics
Port fails register check	2. System Board
1106	1. Run Advanced Diagnostics
Serial option cannot	2. System Board
be turned off
1107	1. Serial Device Cable
	2. System Board
1110	1. Run Advanced Diagnostics
Register test failed	2. System Board
1116	1. Run Advanced Diagnostics
Interrupt error
1117	1. Run Advanced Diagnostics
Failed baud rate test
1162	1. Run Configuration
Serial port configuration error	2. Serial Adapter (if installed)
	3. System Board
11XX	1. Serial Port
Not listed above	1. System Board
1201	1. System Board
	2. Any Serial Device
1202 1206 1208	1. Dual Async Adapter/A
1209 12XX	2. System Board
	3. Any Serial Device
1207	1. Communications Cable
	2. Dual Async Adapter/A
13XX	1. Game Adapter
1402	Information only
Printer not ready
1403	Information only
No paper error, or
interrupt failure
1404	1. Run Advanced Diagnostics
System board timeout failure
1405	1. Run Advanced Diagnostics
Parallel adapter error
1406	1. Run Advanced Diagnostics
Presence test error
14XX	1. Printer
Not listed above,	2. System Board
Check Printer before
replacing system board
15XX	1. SDLC Adapter
1692	1. Run FDISK to ensure at least one
Boot sequence error	active partition is set active
16XX	1. 36/38 Workstation Adapter
1762	1. Run Configuration
Hard disk drive configuration error	See 'Setup Utility Program'
1780 1790 (Disk Drive 0)	1. Power Supply ('Voltage check')
1781 1791 (Disk Drive 1)	2. Hard Disk Drive
1782 1792 (Disk/CD-ROM Drive 2)	3. Hard Disk Drive
1783 1793 (Disk/CD-ROM Drive 3)	4. System Board
	5. Hard Disk Cable
	6. Power Supply
17XX	1. Hard Disk Drive Jumpers
	2. Hard Disk Drive connection/cable
	3. Hard Disk Drive
	4. System Board
	5. Power Supply
1800
PCI Error (IRQ not available)	2. Failing Adapter
	3. System Board
1801
(No room for PCI option ROM)	2. Failing Adapter
	3. System Board
1802
(No more I/O address space	2. Failing Adapter
available for PCI adapter)	3. System Board
1803
(No more memory (above	2. Failing Adapter
1MB) for PCI adapter)	3. System Board
1804
(No more memory (below	2. Failing Adapter
1MB) for PCI adapter)	3. System Board
1805	1. Remove Failing PCI Card
(PCI option ROM checksum	2. System Board
error)
180X 185X	1. Run Setup and verify PCI/ISA
(PCI configuration or	configuration settings.
resource error)	2. If necessary, set ISA adapters to 'Not available'
	to allow PCI adapters to properly configure
	3. Remove any suspect ISA adapters
	4. Rerun diagnostics
	5. PCI Adapter
	6. PCI Riser Card
1962	1. Run Configuration Setup
(No valid boot device found	2. Run Diagnostics
be sure the drive you want	3. Drive Cable
to start from is the boot	4. Hard Disk Drive
sequence)	5. System Board
See 'Hard Disk Drive Boot Error'
1996	1. Run Configuration Setup
Boot Sequence Error
209X	1. Diskette Drive
	2. Diskette Cable
	3. 16-Bit AT Fast SCSI Adapter
20XX	1. BSC Adapter
Not listed above	2. Riser Card
21XX	1. SCSI Device
	2. 16-Bit AT Fast SCSI Adapter
	3. Alternate BSC Adapter
	4. Riser Card
2401 2402	1. Display
If screen colors change
2401 2402	1. System Board
If screen colors are OK	2. Display
2408	1. System Board
2409	1. Display
2410	1. System Board
	2. Display
2462	1. Check Cable connections
Video memory configuration error	2 Run Setup and verify video config.
	3. Video Memory Modules
	4. Video Adapter (if installed)
	5. System Board
3015 3040	1. Network Attached ?
Check for missing wrap	2. LF Translator
or terminator plug on the	3. Cable Problem
adapter	4. PC Network Adapter
	5. Riser Card
30XX	1. PC Network Adapter
	2. LF Translator
	3. Cable Problem ?
	4. Riser Card
3115 3140	1. Network Attached ?
	2. LF Translator
	3. Alternate PC Network-Adapter
	4. Cable Problem
	5. Riser Card
31XX	1. Alternate PC Network Adapter
	2. LF Translator
	3. Cable Problem ?
	4. Riser Card
36XX	1. GPIB Adapter
	2. Riser Card
38XX	1. DAC Adapter
	2. Riser Card
4611 4630	1. Multiport/2 Interface Board
	2. Multiport/2 Adapter
4612 4613 4640 4641	1. Memory Module Package
	2. Multiport/2 Adapter
4650	1. Multiport Interface Cable
46XX	1. Multiport/2 Adapter
Not listed above	2. Multiport/2 Interface Board
	3. Memory Module
5600	1. Financial System Controller Adapter
5962	1. Run Configuration
An IDE device (other than	2. CD-ROM Drive
hard drive) configuration	3. CD-ROM Adapter
error.	4. ZIP or other ATAPI device
	5. System Board
62XX	1. 1st Store Loop Adapter
	2. Adapter Cable
63XX	1. 2nd Store Loop Adapter
	2. Adapter Cable
64XX	1. Network Adapter
71XX	1. Voice Adapter
74XX	1. Video Adapter (if installed)
	2. Riser Card
76XX	1. Page Printer Adapter
78XX	1. High Speed Adapter
79XX	1. 3117 Adapter
80XX	1. PCMCIA Adapter
84XX	1. Speech Adapter
	2. Speech Control Assembly
	3. Riser Card
8601 8602	1. Pointing Device (Mouse)
	2. System Board
8603 8604	1. System Board
	2. Pointing Device (Mouse)
86XX	1. Mouse
Not listed above	2. System Board
89XX	1. PC Music Adapter
	2. MIDI Adapter Unit
	3. Riser Card
91XX	1. Optical Drive
	2. Adapter
96XX	1. SCSI Adapter
	2. Any SCSI Device
	3. System Board
10101 10102 10104	1. Have customer verify correct
10105 10106 10107	operating system device
10108 10109 10111	drivers are installed and operational
10112 10113 10114	2. Modem
10115 10116
10103 10110 101171	1. System Board
	2. Data/Fax Modem
10117	1. Check System Speaker
Not listed above	2. Check PSTN cable
	3. External DAA (if installed)
	4. Modem
10118	1. Run Diagnostics and verify
	the correct operation of the
	modem slot
	2. Modem
10119	1. Diagnostics detected a non-IBM modem
	2. Modem
10120	1. Check PSTN Cable
	2. External DAA (if installed)
	3. Modem
10132 10133 10134	1. Modem
10135 10136 10137
10138 10139 10140
10141 10142 10143
10144 10145 10146
10147 10148 10149
10150 10151 10152
10153	1. Data/Fax Modem
	2. System Board
101XX	1. Modem Adapter/A
Not listed above	2. Data/Fax Modem
	3. Riser Card
	4. System Board
10450 10451 10490	1. Run Advanced Diagnostics
10491 10492 10499	2. Riser Card
Read/write error	3. Hard Disk Drive
	4. System Bord
10452	1. Run Advanced Diagnostics
Seek test error
10453	Information only
Wrong drive type ?
10454	1. Run Advanced Diagnostics
Sector buffer test error
10455 10456	1. Run Advanced Diagnostics
Controller error
10459	Information only
Drive diagnostic command error
10461	1. Run Advanced Diagnostics
Drive format error
10462	1. Run Advanced Diagnostics
Controller seek error
10464	1. Run Advanced Diagnostics
Hard Drive read error
10467	1. Run Advanced Diagnostics
Drive non fatal seek error
10468	1. Run Advanced Diagnostics
Drive fatal seek error
10469	1. Run Advanced Diagnostics
Drive soft error count exceeded
10470 10471 10472	1. Run Advanced Diagnostics
Controller wrap error
10473	Information only
Corrupt data, Low level
format might be required
10480	1. Hard Disk Drive (ESDI)
	2. Drive Cable
	3. System Board
10481	1. Run Advanced Diagnostics
ESDI drive D seek error
10482	1. Run Advanced Diagnostics
Drive select acknowledgement bad.
106X1	1. Check Configuration
	2. Ethernet Adapter
10635	1. Power-off computer, wait ten seconds,
	then power-on the computer
	2. Ethernet Adapter
10651 10660	1. Check Cables
	2. Ethernet Adapter
106XX	1. Ethernet Adapter
Not listed above
107XX	1. 5.25-Inch External Diskette Drive
	2. 5.25-Inch Diskette Drive Adapter/A
109XX	1. ActionMedia Adapter/A
Check the adapter cables	2. System Board
112XX	1. SCSI Adapter
This adapter does not have cache	2. Any SCSI Device
	3. System Board
119XX	1. 3119 Adapter
121XX	1. Modem Adapter
	2. Any Serial Device
	3. System Board
136XX	1. ISDN Primary Rate Adapter
	2. System Board
137XX	1. System Board
141XX	1. Realtime Interface Coprocessor
	Portmaster Adapter/A
143XX	1. Japanese Display Adapter
	2. System Board
14710 14711	1. System Board Display Adapter
	2. Adapter Video Memory
148XX	1. Display Adapter
14901 14902	1. Display Adapter (if installed)
1491X 14922	2. System Board
	3. Display (any type)
14932	1. External Display
	2. Display Adapter
16101	1. Riser card Battery
161XX	1. FaxConcentrator Adapter
164XX	1. 120MB Internal Tape Drive
	2. Diskette Cable
	3. System Board
16500	1. 6157 Tape Attachment Adapter
16520 16540	1. 6157 Streaming Tape Drive
	2. 6157 Tape Attachment Adapter
166XX 167XX	1. Token Ring Adapter
	2. System Board
	3. Riser Card
18001 to 18029	1. Wizard Adapter
	2. Wizard Adapter Memory
18031 to 18039	1. Wizard Adapter Cable
185XXXX	1. DBCS Japanese Display Adapter/A
	2. System Board
20001 to 20003	1. Image (Image-I) Adapter/A
	2. Memory Module DRAM, VRAM
20004	1. Memory Module DRAM, VRAM
	2. Image (Image-I) Adapter/A
20005 to 20010	1. Image (Image-I) Adapter/A
	2. Memory Module DRAM, VRAM
200XX	1. Image (Image-I) Adapter/A
	2. Memory Module DRAM, VRAM
	3. System Board
20101 to 20103	1. Printer/Scanner Option
	2. Image Adapter/A
	3. Memory Module DRAM, VRAM
20104	1. Memory Module DRAM, VRAM
	2. Printer/Scanner Option
	3. Image Adapter/A
20105 to 20110	1. Printer/Scanner Option
	2. Image Adapter/A
	3. Memory Module DRAM, VRAM
Image Adapter/A	1. Replace memory module
Memory Test failure indicated	('shown in graphic')
by graphic of adapter
206XX	1. SCSI-2 Adapter
	2. Any SCSI Device
	3. System Board
208XX	1. Any SCSI Device
Verify there are no duplicate
SCSI ID settings on the same bus
210XXXX	1. SCSI Hard Disk Drive
Internal bus, size unknown	2. SCSI Adapter or System Board
210XXX1	3. SCSI Cable
External bus, size unknown	4. SCSI ID Switch (on some models)
Tape Drive amber LED	1. Tape Drive
remains on	2. SCSI Cable (internal)
	3. SCSI Adapter or System Board
Tape Drive green 'in use'	1. Tape Drive
LED fails to come on	2. SCSI Adapter or System Board
	3. SCSI Cable (internal)
	SCSI Cable (external)
Tape automatically ejected	1. Tape Cassette
from drive	2. Drive
SCSI ID on rotary switch does	1. Rotary Switch Circuit Board
not match SCSI ID set in	2. Circuit Board Cable
configuration	3. Tape Drive
Verify drive switches inside
cover are set to zero
Tape sticks/breaks in drive	1. Tape Cassette
Verify that the tapes used
meet ANSI standard X3B5
212XX	1. SCSI Printer
	2. Printer Cable
213XX	1. SCSI Processor
214XX	1. WORM Drive
215XXXC	1. CD-ROM Drive I
215XXXD	CD-ROM Drive II
215XXXE	Enhanced CD-ROM Drive II
215XXXU	Any CD-ROM Drive II
If an external device, and	2. SCSI Cable
power-on LED is off, check	3. SCSI Adapter or System Board
external voltages.
216XX	1. Scanner
217XX	1. Rewritable Optical Drive
If an external device, and	2. SCSI Adapter or System Board
power-on LED is off, check	3. SCSI Cable
external voltages
218XX	1. Changer
Check for multi CD tray, or
juke box
219XX	1. SCSI Communications Device
24201Y0 24210Y0	1. ISDN/2 Adapter
Be sure wrap plug is attached	2. ISDN Wrap Plug
	3. ISDN/2 Communications Cable
273XX	1. 1 Mbps Micro Channel
	Infrared LAN Adapter
27501 27503	1. ServerGuard Adapter
27506 27507	2. System Board
27502 27504 27510	1. ServerGuard Adapter
27511 27533 27534
27536 27537
27509	1. Remove redundant adapters,
	run Auto Configuration program
	then retest
27512	1. WMSELF.DGS diagnostics
	file missing
	2. WMSELF.DGS diagnostics
	file incorrect
27535	1. 3V Lithium Backup Battery
	2. ServerGuard Adapter
27554	1. Internal Temperature out of range
	2. ServerGuard Adapter
27555 27556	1. ServerGuard Adapter
	2. Power Supply
27557	1. 7.2V NiCad Main Battery Pack
	2. ServerGuard Adapter
27558 27559	1. PCMCIA Type II Modem
27560 27561	2. ServerGuard Adapter
27562	1. External Power Control not connected
	2. External Power Control
	3. ServerGuard Adapter
27563 27564	1. External Power Control
	2. ServerGuard Adapter
275XX	1. Update Diagnostic Software
27801 to 27879	1. Personal Dictation System Adapter
	2. System Board
27880 to 27889	1. External FRU (Speaker, Microphone)
I999030X	1. Possible hard disk drive problem
(Hard disk reset failure)	See 'Hard Disk Drive Boot Error'
(Boot error)
(No operating system installed)