LAN Problem Resolution Worksheet

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LAN Problem Resolution Worksheet

Before calling the service representative, do the following.

Print out this sheet, by using the Copy to File (Services) option. This will create a file TEXT.TMP to appear inside the directory where this EPRM is installed.
Collect and fill in the information listed in the Problem Resolution Worksheet.
Collect the part numbers.
In the section following the worksheet, there is an explanation on how to obtain obtain the data requested.
You should answer the following questions:
- Does the problem occur only on wireless workstation or on several ?
- If on several, are all the affected wireless workstations in one cell ?
- Does the problem occur on only one base or on several ?
- Are all bases in the IBM Wireless LAN affected ?

Problem Resolution worksheet for

Customer Name: Tel.:

----------------------------------------------------------------------- Description of the | problem | | ------------------------|---------------------------------------------- Level of IBM Wireless | LAN software | ------------------------|---------------------------------------------- Level of IBM Wireless | LAN microcode | ------------------------|---------------------------------------------- PC / PS model and type | ------------------------|---------------------------------------------- Bus type (ISA, MCA or | PCMCIA | ------------------------|---------------------------------------------- Disk type | (ESDI or SCSI) | ------------------------|---------------------------------------------- Operating System and | Level (version) | ------------------------|---------------------------------------------- Protocol stack used | level and Type of | application | (network admin.) | ------------------------|---------------------------------------------- Information contained | in the error log files | | IBMWLERL.LOG | IBMWLERL.BAK | | LANTRAN.LOG (OS/2) | (copy files to diskette)| ------------------------|---------------------------------------------- Any other significant | displayed messages | | ------------------------|---------------------------------------------- Network Configuration | | Number of cells | Number of bases | Number of workstations | | Type of backbone | attachment. | -----------------------------------------------------------------------

Obtaining the Necessary Data

Find the level of IBM Wireless LAN software:
- In a NetWare environment (Base), type MODULE at the server prompt on on the system console and note the information for the following modules:
  - IBMWLCOM.NLM
  - IBMWLNAP.NLM
  - IBMWLWNC.NLM
  - IBMWLWCA.NLM
  - IBMWLERL.NLM
    - or -
  - IBMWLPRX.NLM
  - IBMWL.LAN
- For all other environments, go to the directory where you have installed your software and refer to the following procedures:
  - In a NetWare environment, for DOS and Windows workstations, type IBMWLV1 and note the information that you require
  - In an OS/2 environment, for DOS and Windows workstations, type IBMWLV2 and note the information that you require.
  - In an OS/2 environment (base and OS/2 workstation), type SYSLEVEL and note the information that you require.
Find the level of IBM Wireless LAN Microcode. To do so, follow these steps:
1. Insert the IBM Wireless LAN utilities diskette in drive A.
2. Restart the workstation.
3. SelectDiagnostics Utilities from the main menu.
4. When the first set of instruction panels is displayed, press Enter.
5. When the second set of instruction panels is displayed, access Adapter Vital Product and note the Product Change Level.

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