General Checkout (QAPlus/PRO)

  General Checkout (QAPlus/PRO)

This general checkout procedure is for computers that are supported by the QAPlus/PRO  Diagnostics test.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test program to properly determine if a test Passed, Failed, or Aborted , the test programs check the error-return code at test completion. (See 'Return Codes').

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

  1.  If multiple error codes are displayed, diagnose the first error code displayed.
  2.  If the computer hangs with a POST error, go to the 'Symptom-to-FRU Index' for the system you are servicing. (see below table)
  3.  If the computer hangs and no error is displayed, go to Undetermined Problems (in the PS/2 Hardware Maintenance manual).
  4.  If a device cannot be select from the Module Test menu, that device may be defective.
  5.  For (Server 704) Mylex RAID adapter error codes see 'Mylex RAID Adapter Error Codes'  For information on the RAID adapter messages, and for other information on troubleshooting a disk-array, see the Mylex booklets that were  shipped with the server.

See also   How to Navigate - QAPlus


- Power-off the computer and all external devices.
- Check all cables and power cords.
- Set all display controls to the middle position.
- Insert the QAPlus/PRO Diagnostics diskette into drive A.
- Power-on all external devices.
- Power-on the computer
- Check for the following responses:

  1.  One beep.
  2.  Readable instructions or the Main Menu.

  Yes    No-+002| Find the failure symptom in
 +-+-+      +---+ the 'Symptom-to-FRU Index' for the system you
 |003|            are servicing. (see below table)
 Run the Advanced Diagnostic Test. If necessary, refer to
 'QAPlus/PRO Diagnostics'
 If you receive an error, go to  the 'Symptom-to-FRU Index'
 for the system you are servicing. (see below table)

Symptom-to-FRU Index Table for Machine / Type:

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