Start (2140, 2142)


This is the entry point for all check procedures. The check procedures use failure symptoms, POST error codes, or beeps to help determine the failing field replaceable unit (FRU). Follow the suggested check procedures or use the Diagnostics and Utilities CD to determine the problem FRU.

The Diagnostics and Utilities program comes on one CD supplied with the HMM. Use only this CD for all Type 2140 and Type 2142 IBM Aptiva Personal Computers.

How to Diagnose Combined FRUs: If an adapter or device consists of more than one FRU, any of the FRUs might cause an error code. Before replacing the device or adapter, remove the FRUs, one by one, to see if the symptom change.

If you have been directed here from another check procedure and were instructed to replace the system board, and that does not correct the problem, reinstall the original system board and go through 'Start' (this section) again.

POST Error Codes: A POST error code can occur in three ways:

  1.  Under the System Memory count at the upper-left corner on the screen.
  2.  After one or more beeps, followed by an error code and/or explanatory message.
  3.  As a sequence of beeps with no other messages or error codes displayed.

    NOTE: It might take a minute or more for the system to respond with error messages or beeps.

If error occur for:

Go first to the Setup Utility to assure devices are installed.

If you have an XX62 error with no other error code, run the Setup Utility and note any flagged options. Note the XX62 error or flagged option and try to add it from the Configuration/Setup Utility screen. If the option cannot be added, go to 'Index of Symptoms, Messages, Error Codes, or Beeps' for additional help.

If you want to print a copy of a Setup Utility screen on an attached printer, press Print Screen while the screen is displayed.

How to Use Error Messages: Use the messages, error codes, and beep combinations that occur to diagnose failures. If more than one failure occurs, diagnose the first failure first. The cause of the first failure can result in false messages, error codes, or beeps. If you did not receive any messages, error codes, or beeps, see if the symptom is listed in 'Index of Symptoms, Messages, Error Codes, or Beeps'.

 To begin this check, note the following:
 - To disable or reset the power-on password, see 'Power-On Password CMOS Reset'
 - Disconnect all external cables and devices including speakers and microphone
   from the system unit, except for the keyboard, mouse, and monitor.
 - Power-off the system unit whenever removing or replacing FRUs.
 - Remove all adapter cards, except for the factory-installed modem adapter card
   and any IBM Aptiva factory-installed adapter cards.
 - Removeall telephone cables from the Modem.
 - Disconnect any drives except:
  ° 3.5-in diskette drive
  ° Hard disk drive (some machines can have up to 3 hard disk drives plus
    a CD/DVD-ROM drive installed.)
  ° IBM Aptiva factory-installed devices (such as a CD/DVD-ROM drive).
 - Ensure all power cords and cables are connected properly.
 - Ensure the monitor brightness and contrast controls are not turned down.
 - Ensure the sound volume control is not turned down and the speakers are
 - Power-on the system unit.
   NOTE: Some monitors have a detachablesystem I/O signal cable between
         the monitor and the system unit. In either case, check the power
         cord or cable before replacing the unit. See 'Monitor Cable' for
         pin identification.
 - Ensure correct monitor refresh rate. See 'Refresh Rates and Monitor
   Frequencies' for Type A-1 or
                    Type A-2 system board.
 -Note any symptoms, messages, error codes, or beeps.
 - Make sure there are no diskettes or CDs in the drives.
 - For Home Automation checkout, see 'Home Director'
  Yes      No
   |      +-+-+
   |      |002| - If Supend Timer is enabled, you must disable Suspend Timer
   |      +---+   in the Setup Utility, and enable it again upon completion
   |              of service.
   |              To disable Suspend Timer:
   |               1. Make sure the customer saves and closes any open files.
   |               2. Power-off, then power-on the system unit.
   |               3. Press F1 while the POST Configuration icon
   |                  is displayed.
   |               4. In the Setup Utility Main Menu, select Power Management
   |                  and press Enter
   |               5. Press the < key, if needed, to Disable the Suspend Timer.
   |               6. Press Esc to exit the Power Management menu.
   |               7. Press Esc again to exit the screen.
   |               8. Press Enter to save the changes and exit the Setup Utility.
   |              When service is complete, restore the Suspend Timer to its
   |              original setting.
   |               1. Power-on the system unit.
   |               2. Press F1 while the POST Configuration icon
   |                  is displayed.
   |               3. In the Setup Utility, select Power Management and press Enter
   |               4. Press the < key, if needed, to select Enable in the
   |                  Suspend Timer field.
   |               5. Press Esc to exit Power Management menu.
   |               6. Press Esc again to exit the screen.
   |               7. Press Enter to save the changes and exit the
   |                  Setup Utility.
   |                  The system is now returned to the original Suspend Timer
   |                  customer setting
 +-+-+          - Go to Step 005
 Insert the Diagnostics and Utilities CD for machine Type 2140, 2142 in the
 CD/DVD-ROM drive.
  Yes      No
   |      +-+-+
   |      |004| - Go to Step 008
 +-+-+    +---+
  Yes      No
   |      +-+-+
 +-+-+    |006| - Go to Step 008
 |007|    +---+
 - Go to 'Index of Symptoms, Messages, Error Codes, or Beeps'
 - If not already inserted, place the Diagnostics and Utilities CD in the
   CD/DVD-ROM drive.
 - Power-off the system unit.
 - Power-on the system unit, and check for the following responses:
   1. Readable instructions or Main Menu
  Yes      No
   |      +-+-+
 +-+-+    |009| - Go to 'Index of Symptoms, Messages, Error Codes, or Beeps'
 |010|    +---+
  ° If the keyboard responds incorrectly, go to 'Keyboard'.
  ° If the monitor shows problems, such as jittering, shifting, or being out
    of focus, go to 'Monitor' and run Diagnostics and
    Utilities tests.
  ° If a message or error code is displayed, go to
    'Index of Symptoms, Messages, Error Codes, or Beeps'
 - Select Advanced Diagnostics on the menu.
 - Select Hardware Info on the menu.
 - Select System Configuration on the menu.
 - Compare the System Configuration Report screen with the actual devices
   installed in the system unit.
   NOTE: If necessary, remove the cover and visually compare the devices
         installed in the system unit to those shown in the System Configuration Report.
  Yes      No
   |      +-+-+
   |      |011| - The System Configuration Report shows only those devices
   |      +---+   supported by the Diagnostics and Utilities CD and only
   |              factory-installed devices for the model you are servicing.
   |            - If a device is missing from the list and is not factory installed,
   |              refer to the service manual provided for that device. (Refer to
   |              'Model/Monitor Config. and FRU P/N
   |              to determine the factory-installed devices in the model you
   |              are servicing.)
   |            - If a factory-installed drive device or adapter card is not
   |              listed in the System Configuration Report, reurn to 'Start'
   |              (this section) and test the device. If the device can not be
 +-+-+            tested, replace the device, then the system board.
 - Select Diagnostics Menu from the menu.
 - Select Easy Test Diagnostics from the menu.
  Yes      No
   |      +-+-+
   |      |013| - If the last test stops and you cannot continue, first make
   |      +---+   sure all switches, power connectors, cables, and jumpers
   |              are set correctly and show the correct voltages and continuity.
   |            - Make note of any messages, error codes, beeps, or new symptoms.
 +-+-+            Go to 'Index of Symptoms, Messages, Error Codes, or Beeps'
 - The Easy Test Diagnostics did not detect a failure. If the system still displays
   a failure:
    ° Check all adapter card jumper settings.
    ° Check all adapter card switch settings.
    ° Check all adapter card cables and connectors for proper installation.
    ° Make sure all of the above are set correctly and show the correct
      voltages and continuity. Replace any defective cables or adapter cards.
      See 'Power Supply'
      'System Board Layout - Type A-1'
      'System Board Layout - Type A-2'
 - Run the Easy Test Diagnostics again.
 - If an error or other symptom is displayed, go to
   'Index of Symptoms, Messages, Error Codes, or Beeps'
 - If no error can be determined or the symptom is intermittent, go to
   'Undetermined Problem'

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