Factory-Installed Storage Devices (Aptiva 2165 - SL-A)

Factory-Installed Storage Devices

Use this check procedure to test any factory-installed drives.

  -ATTENTION- The customer may have customized settings in the Setup Utility (other than default settings) on the computer you are servicing.
Running the Setup Utility might alter those settings.
Take note of the current settings and verify that the customer settings are in place when service is complete.

NOTE: If you cannot access the hard disk drive or load a diskette from Drive A or load a CD from the CD-ROM drive, make sure that the BIOS Setup Utility has the startup sequence set with diskette, CD-ROM, and hard disk drives.

001 - START
•  Insert the diagnostics diskette into the diskette drive.
•  Power-off then power-on the system unit.

  002 - DO ANY POST MESSAGES, ERROR CODES, BEEPS, OR SYMPTOMS OCCUR?
   (YES, READ AHEAD. NO, GO TO STEP 003)

•  Go to 'Index of Symptoms, Messages, Error Codes, or Beeps'.
•  End.

  003 -

•  Select Utility from the menu.
•  Select and execute Tech Support Form from the menu to generate a system configuration report.
•  Compare the system configuration list with the actual devices installed in system.

  NOTE: If necessary, remove the cover and visually compare the devices
   installed in the system unit to those shown in the Tech Support Form.

  004 - IF THE NUMBER OF DISKETTE, HARD DISK, OR CD-ROM DRIVE IS NOT CORRECT, READ AHEAD;
   OR GO TO STEP 005.

•  Check the cable installation of all disk drives.
•  Diskette drive should be connected to the system board connector J14.
   (See 'Machine Type 2165 System Board Layout').
•  IDE Primary Channel Master and Slave Drives in BIOS Setup should be connected to the system board connector J6.
   (See 'Machine Type 2165 System Board Layout'.)
•  IDE Secondary Channel Master and Slave Drives in BIOS Setup should be connected to the system board connector J7.
   (Machine Type 2165 System Board Layout')

  NOTE: The CD-ROM drive that comes with system unit should be configured as IDE Secondary Channel Master device.

•  Check the hard disk and CD-ROM drives jumper settings.
   See '3.5-In. Hard Disk Drive Jumper Locations' and 'CD-ROM Drive'.
•  Check the voltages of all disk drive power connectors.
   See 'Power Supply Cable Connector Specifications'.
•  Correct the parameter settings under Disk Drives in the BIOS Setup.
   See 'IDE Drives Setup'.
•  In the BIOS Setup, check that the correct drive size is set for the flagged drive shown in the Installed Devices list.
•  Load default settings.
•  If the problem remains, check the continuity on the drive and the cable and replace it if necessary.
   If that does not fix the problem, replace the system board.
•  End.

  005 -

•  Select Diagnostics from the PC-Doctor diagnostics program main menu.
   Select and execute Floppy Disk Test if you want to test the diskette drive.
   Select and execute Hard Disk Test if you want to test the hard disk drive.
  
•  Select Interactive Tests from the PC-Doctor diagnostics program main menu,  then select and execute CD-ROM/DVD Test if you want to test the CD-ROM drive.
•  If the diagnostics program did not detect a failure, but the system still displays a failure:
•  If an error or other symptom appears, go to 'Index of Symptoms, Messages, Error Codes, or Beeps'.
•  If no error can be detected or the symptom is intermittent, go to 'Undetermined Problems'.
•  End.

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