ECA022: ECC, READ/WRITE ERRORS in 6.4 & 9.1GB IDE HDD


 


This update corrects the FRU P/Ns listed in the 'Physical Discriptions' section.

    Record number:       H164803
    Device:              D/T6889         Service code:      33
    ECA number:          ECA022          Parts source:      MECH
    EC number:           EC000000        Publish flag:      R
    Mandatory:           N               Hit count:         UHC00003
    Automatic shipment:  N               Success count:     USC0000
    Availability date:   10/01           Publication code:  PC50
    Plant of control:    23              Date created:      O98/09/29
    Tip key:                             Date last altered: A98/10/01
    Owning B.U.:         USA


Abstract: ECA022: ECC, READ/WRITE ERRORS in 6.4 & 9.1GB IDE HDD


PURPOSE:

The purpose of this ECA is to correct a potential problem of intermittent ECC errors or Read/Write failures typically seen shortly after system installation.
The system may also exhibit intermittent system hangs during IPL.
Affected systems are certain models of the IBM Intellistation with a 6.4GB or 9.1GB Seagate IDE hardfile installed.

 FEATURES:
  Type,                  Machines Affected
  Model,   With          and/or Feature/Device     B/M to be    Service  System
  Stage    B/M           Description               Installed    Hours    Hours
  6889     B/M0000000    INTELLISTATION M-PRO      B/M0000000   00.7     00.3
                         MODELS 10U/11U/15U
  6893     B/M0000000    INTELLISTATION E-PRO      B/M0000000   00.7     00.3
                         MODELS 10U/12U/41U


PHYSICAL CHECK:

  1.  Machine type and model is listed in Features section above.
  2.  System contains one of the following Seagate hard files:

      6.4GB IDE Capacity Hard File
      Option P/N 01K1329
      FRU P/N 10L6078

      9.1GB IDE Capacity Hard File
      Option P/N 01K1330
      FRU P/N 10L6079



The hard file has a date code number of WW9906 or less. Systems with date codes later than WW9906 (xxYYMM) are not affected.


PREREQUISITES:

None


COMPANION:

None


CONCURRENT:

None


DETAIL:

Customers may report the occurance of intermittent ECC errors or Read/Write failures typically seen shortly after system installation. The system may also exhibit intermittent hangs during initial program load (IPL). Affected systems are certain models of the IBM Intellistation with a 6.4GB or 9.1GB Seagate IDE hardfile installed.


NOTES: For customers with hard files exhibiting the symptoms described above, replace the hard file with the appropriate FRU number:

6.4GB IDE FRU P/N 10L6078
9.1GB IDE FRU P/N 10L6079

Unaffected (replacement) hard files can be identified by the following information:

  1.  The hard file has a date code of WW9907 or greater.
  2.  The IBM part number and header code match the following:


6.4GB IDE P/N 10L6070 Header Code J16R2
9.1GB IDE P/N 02K3408 Header Code J16RR

NOTE: It is recommended that after replacing the hard file that the servicer run the latest version of IBM Enhanced Diagnostics (file name T3GT17A.EXE) to verify the oper ation and integrity of the new hard file.


===> US CLAIM INFORMATION <===

IBM and TSS Servicers should record time and travel, along
with the other product information to:
Service Code: 33 (PSS) or 08 (BP)
Machine Types: 6889, 6893
ECA: 021
Other Branch Office: 990 (PSS Only)


===> EMEA CLAIM INFORMATION <===


EMEA:

 IBM PSS CE's should record all time and parts to
 Service Code 33 (6889), ECA023, Other Office 990.
          or     (6893), ECA023
 Business Partners: Refer to Warranty Claim System.
 Use Emergency Claim 5 (ECA) and quote CPPS
 ECA Code:   M/T 6889  =  CT
          or       M/T 6893  =  CU/xx


===> This ECA Will Expire 10/31/99 <===


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