Record number: H164803
Device: D/T6889 Service code: 33
ECA number: ECA022 Parts source: MECH
EC number: EC000000 Publish flag: R
Mandatory: N Hit count: UHC00003
Automatic shipment: N Success count: USC0000
Availability date: 10/01 Publication code: PC50
Plant of control: 23 Date created: O98/09/29
Tip key: Date last altered: A98/10/01
Owning B.U.: USA
Abstract: ECA022: ECC, READ/WRITE ERRORS in 6.4 & 9.1GB IDE HDD
The purpose of this ECA is to correct a potential problem of intermittent ECC errors or Read/Write failures typically seen shortly after system installation.
The system may also exhibit intermittent system hangs during IPL.
Affected systems are certain models of the IBM Intellistation with a 6.4GB or 9.1GB Seagate IDE hardfile installed.
Type, Machines Affected
Model, With and/or Feature/Device B/M to be Service System
Stage B/M Description Installed Hours Hours
6889 B/M0000000 INTELLISTATION M-PRO B/M0000000 00.7 00.3
6893 B/M0000000 INTELLISTATION E-PRO B/M0000000 00.7 00.3
6.4GB IDE Capacity Hard File
Option P/N 01K1329
FRU P/N 10L6078
9.1GB IDE Capacity Hard File
Option P/N 01K1330
FRU P/N 10L6079
Customers may report the occurance of intermittent ECC errors or Read/Write failures typically seen shortly after system installation. The system may also exhibit intermittent hangs during initial program load (IPL). Affected systems are certain models of the IBM Intellistation with a 6.4GB or 9.1GB Seagate IDE hardfile installed.
NOTES: For customers with hard files exhibiting the symptoms described above, replace the hard file with the appropriate FRU number:
6.4GB IDE FRU P/N 10L6078
9.1GB IDE FRU P/N 10L6079
Unaffected (replacement) hard files can be identified by the following information:
===> US CLAIM INFORMATION <===
IBM and TSS Servicers should record time and travel, along
with the other product information to:
Service Code: 33 (PSS) or 08 (BP)
Machine Types: 6889, 6893
Other Branch Office: 990 (PSS Only)
===> EMEA CLAIM INFORMATION <===
IBM PSS CE's should record all time and parts to
Service Code 33 (6889), ECA023, Other Office 990.
or (6893), ECA023
Business Partners: Refer to Warranty Claim System.
Use Emergency Claim 5 (ECA) and quote CPPS
ECA Code: M/T 6889 = CT
or M/T 6893 = CU/xx
===> This ECA Will Expire 10/31/99 <===
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