UNABLE to START FIBRE ADAPTER CONFIGURATION PROGRAM

Subject: UNABLE TO START FIBRE ADAPTER CONFIGURATION PROGRAM
Updated Netfinity server RETAIN Tip:

Record number: H165674 Device: D/T8644 Model: M Hit count: UHC00077 Success count: USC0000 Publication code: PC50 Tip key: Date created: O99/12/16 Date last altered: A99/12/16 Owning B.U.: USA

Abstract: UNABLE TO START FIBRE ADAPTER CONFIGURATION PROGRAM

TEXT:

Unable to start Fibre Adapter configuration program

SYMPTOMS:

Error indicating that the Controller is not found when when Symbios Configuration program starts.

PROBLEM ISOLATION AIDS:

The system is an IBM Netfinity server, any Type or Model.
The system is configured with the following option(s):
Fibre Channel, Option P/N 01K7296, FRU P/N 37L6077.
The system's Diagnostics Pass.
The system is configured with Windows NT, any version.

WORKAROUND:

Requirements:

Computer that has terminal emulator application installed.
Note: If Windows NT is installed then probably Hyperterm is
available. (See Below if you have trouble issuing the break key)
a Null modem cable.

Procedure:

Only with the support from IBM levels 2, 3, or LSI should you even enter the Fibre controller via the serial console because some commands that can be issued from there can cause data loss.

-CAUTION- This procedure will cause the loss of all LUNs and Drive Configurations. Backup all data before proceeding.

This procedure is not to be used at any customers location that has data on any of the LUNs defined by the controller to be sysWipe'd.
Normal problem determination does not require that this procedure be done.
This is only to be done under the advice of level 3 support or LSI support.

Connect the terminal emulator to the service serial port on the controller via null modem cable.
Note: If the FibrePort controller has 2 channels then they must both be cleared.
Power on the system running the terminal program.
Start terminal emulator program and set baud rate to 9600.
Start session as direct connect.
Power on the controller.
Send a break key. (this will very depending on the terminal emulator)
Note: All the keyboard input on this system is case sensitive so be sure to type in the Keyboard inputs exactly as shown.
You should get prompted for a password. (Password is "infiniti")
Type sysWipe
When the procedure completes...
Type sysReboot
Disconnect serial cable.

REPEAT Above procedure if a second controller is installed.

To do this for a second controller - connect it's serial port and follow the same procedure.

In other words, if the Second Fibre Module "B" is installed, connect to the second serial port and repeat the above steps.

DETAILS:

This problem occurs when the adapter or the drives attached to the adapter have a configuration that does not match the expected configuration.

The following is from the FAQ section from Hilgraeve (manufacturer of Hyperterm):

Q: How do I send a <Break> key?
A: Type <Ctrl><Break>. This didn't work in earlier
releases running under NT 4.0. It has been fixed in V3.0 and V4.0.
Both versions also includes the ability to issue an Interrupt Process
command which is sometimes necessary when using Telnet.
That command is issued by <Alt><Break>

Note: Visit - http://www.hilgraeve.com , to download the latest version.

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