Comments (Only Use - if required)
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Problem Information Template - Version 1.05 SERVER
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PLEASE COMPLETE ALL FIELDS USING KEYBOARD INPUT
NOTE: Failing to complete Fields may result in Delays and the return
of this template.
Please return the template to our mail-in database at :-
Lotus Notes : Field "Technical Support/UK/IBM"
E-Mail : psgfts01 @ uk.ibm.com
PLEASE COMPLETE ALL FIELDS
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HAS THIS SYSTEM BEEN THE SUBJECT OF A SPORE REQUEST? (Y/N) __
IF NOT, ARE ALL DEVICES ATTACHED ON THE SERVERPROVEN LIST (Y/N) __
(The list is published at http://www.pc.ibm.com/us/compat/index.html)
Retain PMH Number - Country -
Contact Name - Phone Number -
Contact VM ID - Fax Number -
Date Opened -
Customer Name -
Customer Location -
System type & model -
System Bus Type -
Number of systems installed -
Number of systems failing -
Additional systems on order? Quantity/Schedule -
Length of time system has been installed -
Customer deadline (if applicable) -
System configuration / hardware installed
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Planar Assembly Pno And FRU Pno -
Riser Pno, type (ISA,PCI) -
Microprocessor / speed -
Cache memory Type, Pno and amount -
Flash BIOS level -
Total Memory installed, Type -
Memory Breakdown (Location, Manufacturer, Size, PNo and FRU No)
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Raid Firmware Level (if applicable) -
Raid/SCSI Configuration Details:
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Channel Bay Device Part No FRU No
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Channel 1 Bay 1
Bay 2
Bay 3
Bay 4
Bay 5
Bay 6
Bay 7
Channel 2 Bay 1
Bay 2
Bay 3
Bay 4
Bay 5
Bay 6
Bay 7
Array / Logical Drive / RAID Information
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Additional SCSI
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Is there different or additional SCSI adapters installed -
If yes, please provide the SCSI configuration details below :-
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Monitor Attached - Model Number -
Option cards:
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(1) PCI Cards
Card name in PCI Slot 0 -
Part No. and FRU No. -
Resources used by card -
Assoc. Driver(s): Name, Size and Date -
Card name in PCI Slot 1 -
Part No. and FRU No. -
Resources used by card -
Assoc. Driver(s): Name, Size and Date -
Card name in PCI Slot 2 -
P No. and FRU No. -
Resources used by card -
Associated Driver(s): Name, Size and Date -
(2) ISA/EISA or MCA Cards
Card name/Pno and FRU no - In Slot 1 -
MCA, EISA or ISA -
Switch Settings, Address/IRQ Setting -
Associated Driver(s): Name, Size and Date -
Card name/Pno and FRU no - In Slot 2 -
MCA, EISA or ISA -
Switch Settings, Address/IRQ Setting -
Associated Driver(s): Name, Size and Date -
Card name/Pno and FRU no - In Slot 3 -
MCA, EISA or ISA -
Switch Settings, Address/IRQ Setting -
Associated Driver(s): Name, Size and Date -
Card name/Pno and FRU no - In Slot 4 -
MCA, EISA or ISA -
Switch Settings, Address/IRQ Setting -
Associated Driver(s): Name, Size and Date -
Card name/Pno and FRU no - In Slot 5 -
MCA, EISA or ISA -
Switch Settings, Address/IRQ Setting -
Associated Driver(s): Name, Size and Date -
Card name/Pno and FRU no - In Slot 6 -
MCA, EISA or ISA -
Switch Settings, Address/IRQ Setting -
Associated Driver(s): Name, Size and Date -
Card name/Pno and FRU no - In Slot 7 -
MCA, EISA or ISA -
Switch Settings, Address/IRQ Setting -
Associated Driver(s): Name, Size and Date -
Card name/Pno and FRU no - In Slot 8 -
MCA, EISA or ISA -
Switch Settings, Address/IRQ Setting -
Associated Driver(s): Name, Size and Date -
OEM Adapter Helpline Response -
Alternative Adapters Tested -
Operating system / Application software
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Operating System installed - Name, CSD Level/Version
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LAN Environment
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Is system in LAN environment -
What type? Token Ring/Ethernet/PC Network/other -
LAN Software Structure - Name, Level/Version - N/A
- Name, Level/Version - N/A
Lan Cable type -
Number of Lan Clients -
Can Failure be replicated in stand alone environment -
Frequency of failure -
Software Running At Failure -
Failure Description
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Exact Failure - Full Description.
(Full details for problem simulation are MANDATORY in this section)
Repair actions
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Has there been any information provided by OEM, Software, etc ?
If yes, please provide contact names and any other additional info below -
Have RETAIN Tips, and other DataBases been reviewed -
What parts have been replaced -
Did the problem symptom change after parts were changed ?
If yes, provide details below -
Failing Parts - Are they available for failure analysis -
Action
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Has customer a work-around for the problem -
If yes, provide work-around details below -
Please see the LEGAL - Trademark notice.
Feel free - send a 
for any BUG on this page found - Thank you.