Read This First (3547)

Read This First

Before you go to the checkout guide, be sure to read this section.

Important NOTEs:

How to Use Error Messages

Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. The cause of the first error code can result in false error codes being displayed. If no error code is displayed, see if the error symptom is listed in the 'Symptom-to-FRU Index'

How to Diagnose Multiple FRUs

When the adapter or device has more than one FRU, the error code could be caused by either FRU. Before replacing multiple FRUs, try removing or exchanging each FRU, one by one in the designated sequence, to see if the symptoms change.

What to Do First

The servicer must include the following in the parts exchange form or part return form that is attached to the returned FRU.
  1.  Name and phone number of servicer.
  2.  Date of service.
  3.  Date when part failed.
  4.  Date of purchase.
  5.  Failure symptoms, error codes appearing on display,  and beep symptoms.
  6.  Procedure index and page number in which failing FRU was detected.
  7.  Failing FRU name and part number.
  8.  Machine type, model number, and serial number.
  9.  Customer's name and address.

Before servicing with the computer, determine if the warranty applies by referring to the following:

Warranty NOTE: During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list provides some common items that are not covered under warranty and some symptoms that might indicate the system was subjected to stresses beyond normal use:

The following is not covered under warranty:

NOTE: If the following symptoms are present, they might indicate damage caused by non-warranted activity:

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